Are you a Service Engineer dealing with high priority service tickets overlapping your schedule?
As Service Managers, it can be challenging to accurately track, manage, and efficiently complete and allocate large amounts of service tickets that come into a business.
Softengine Web B2B Portal Service Management functionality is ready to tackle these service pain points.
The Service Manager allows support tickets to be placed in the system for any serialized items sold that has a warranty contract attached to them. Additionally, tickets placed in the B2B portal, or via SAP Business One can be assigned to service engineers to schedule and prioritize their day.
