Batch Tracing

Are you a Customer Service Manager or Representative looking for a solution to increase your quality assurance methods?

In the case of contamination or recall alerts, having the ability to act quickly and effectively makes all the difference for food and beverage companies. Softengine Web Batch Tracing functionality provides customer service employees to trace the product tree forwards and backwards for any batch to see what items or customers might be affected during the event of product complaints or recalls.

Achieve peace of mind and confidence that you have the capability to manage recalls and complaints with incredible efficiency! Know exactly what supplier, which production runs, what finished goods, and any customers that might have been affected by a quality assurance issue throughout your production process.

Batch Trace facilitates tracing the life cycle and dependences of a finished product directly from the employee portal using a relationship style diagram showing all interactions of the traced batch.